Mauser Packaging Solutions, formed by BWAY, Mauser Group, NCG and ICS, brings unparalleled packaging performance and innovation to redefine sustainability for customers. From new packaging made from recycled content, to reconditioning, reuse, recycling and professional disposal, we provide customized solutions that have a positive impact on businesses and the planet, bringing true sustainability at scale to companies all over the world.

Together we have over 300 years of combined experience, over 1,000 global patents, more than 180 sites around the world, and over 11,000 employees committed to helping companies like yours operate more sustainably and effectively.

Customer Service Representative  (m/f/d)

Mauser Packaging Solutions is looking for a passionate and highly-motivated Customer Service Representative.

Your Tasks and Responsibilties:

• Entry of orders in QAD (ERP-system):
  • execution of all incoming orders;
  • Performing order changes, cancellations and rebookings;
  • Tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date;
• Supporting customers on the phone and via e-mail
• Processing monthly and quarterly price adjustments
• Maintenance of price lists
• Processing of customer complaints and customer contacts (in Salesforce)
• Creation of credit notes
• Master data maintenance
• Initiation of new parts lists according to Sales or Customer specifications
• Cooperation with local Sales and Customer Service Representatives on EU level
• Creation and follow-up of quotations as specified by the Sales force or based on defined minimum prices
• Test new menu installations (in our ERP-system)
• Training of trainees in our systems and work processes according to work instructions

Your Ideal Profile:

• 1-2 years of professional experience in a Customer Service or Sales Role (in an industrial company)
• Completed commercial training (preferably in an industrial company)
• Very good in English language (writing and speaking); French and German (is a plus)
• Confident use of Microsoft Office applications (e.g. MS Teams, Sharepoint, Outlook etc.)
• Knowledge in the use of an ERP system and CRM system (is a plus)
• Knowledgable about the Order to Cash Process
• Confident Appearance and a high level of service and customer orientation
• Analytical thinking skills and enjoy working in an international environment
• Able to work independently
• Team-oriented way of working, ability to work under pressure, hands-on mentality
• High level of self-motivation and discipline
• Solution-oriented
• Analytical thinking skills and enjoy working in an international environment

We offer:

• Flexible Working Time & Remote Options
• Attractive compensation in a crisis-proof company
• External Training Opportunities
• Free Parking & Canteen
• Company Pension Scheme