Requirements

• Education:
  • Completed commercial training (preferably in an industrial company), 3-5 years of professional experience in an industrial company
• Skills:
  • Several years in a leadership role
  • Very good in English language (writing and speaking);
  • Confident use of Microsoft Office applications;
  • Knowledge in the use of an ERP system and CRM system
• Job Experience:
  • Professional experience in Sales/Customer Service or Purchasing preferably in an industrial company
• Other Skills:
  • Leadership skills and Reliability
  • Assertiveness
  • Good communication skills on different levels with different stakeholders
  • Confident and high level of service and customer orientation;
  • Team-oriented way of working, ability to work under pressure, hands-on mentality.
  • High level of self-motivation and discipline,
  • Solution-oriented,
  • Analytical thinking skills and enjoy working in an international environment

Job Description

• Responsibilities and Main Focus (30%)
  • Management of the Customer Service Team UK location with all personnel-related management tasks (30%):
    • Conducting employee appraisal interviews
    • Execution of the Customer Service Meeting
    • Organization of vacation planning
    • Weekly and monthly reporting
    • Receipt confirmation
    • Process optimization
    • Exchange with other departments
    • Training of new employees and trainees in the systems and work processes according to work instructions
• Operative Customer Service Activities (70%)
  • Entry of orders in QAD (ERP-system)
    • Execution of all incoming orders;
    • Performing order changes, cancellations and rebookings;
    • Tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date;
  • Supporting customers on the phone and via email
  • Processing monthly and quarterly price adjustments
  • Maintenance of price lists
  • Processing of customer complaints (in Salesforce)
  • Creation of credit notes
  • Master data maintenance
  • Initiation of new parts lists according to Sales or Customer specifications
  • Cooperation with local Sales and Customer Service Representatives on EU level
  • Creation and follow-up of quotations as specified by the Sales force or based on defined minimum prices
  • Test new menu installations (in our ERP-system)
  • Training of trainees in our systems and work processes according to work instructions